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Returns & Refunds
How do I return my order?
You have 14 days from receipt of your order to make a return. The product must be returned in perfect condition, in its original packaging, and with all the elements received: glasses, box, and case.
Go to the ...
Go to the ...
What is the timeframe for returning an order?
When you buy online, you have a 14-day cooling-off period from the date you receive your order.
This period may be extended in exceptional circumstances, for example during the Christmas period.
The refund will be made via the...
This period may be extended in exceptional circumstances, for example during the Christmas period.
The refund will be made via the...
Why do I have to pay for the return postage?
IZIPIZI already covers some or all of the delivery costs. Unfortunately, we are unable to cover the cost of returns.
Please note, however, that by using our platform to make your return, you benefit from negotiated rates that are more competitive...
Please note, however, that by using our platform to make your return, you benefit from negotiated rates that are more competitive...
Why can't I exchange my items?
For technical reasons linked to the organization of the warehouse, it is not possible to exchange your items directly.
However, you may return your order within 14 days of receipt and place a new order. IZIPIZI will issue a refund for the...
However, you may return your order within 14 days of receipt and place a new order. IZIPIZI will issue a refund for the...
How quickly will I be reimbursed?
You will be reimbursed within a few days of our warehouse receiving your order. It will take a few days – taking into account bank processing times – for the cost of the returned items to be credited back to your account.
What should I do if the order I receive is not what I ordered?
There are three main situations:
There was an error in the preparation of the order (A ordered, B received). This is rare, but it can happen. In this case, don't rush to return the item: contact our Happy Customer Service (...
There was an error in the preparation of the order (A ordered, B received). This is rare, but it can happen. In this case, don't rush to return the item: contact our Happy Customer Service (...
