How do I return my order?

You have 14 days from receipt of your order to make a return. The product must be returned in perfect condition, in its original packaging, and with all the elements received: glasses, box, and case.

• Go to the Global-e Portal.
  
• Enter your order number (in the format GEXXXXXXXXXXFR) and the email address used to place the order.
  
• Select the items you wish to return.
  
• Choose an option from those on offer (each is performed by a partner carrier at negotiated prices).
  
• Download the return label.
  
• Follow the provided instructions.

Please note that your return should be sent to the following address, which is our warehouse:

Logtex for Izipizi
Parc Logistique de l'Aube - Entrée Sud
1, rue des Lacs
10800 Moussey, France

Please note that you are responsible for return postage costs. To find out why, click here.