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Tracking my order
I made a mistake in the contents of my order: what should I do?
We are keen to maximize customer satisfaction, so we make every effort to prepare and dispatch your orders as quickly as possible. For this reason, orders placed cannot be cancelled by Izipizi. The content cannot be modified.
However, if you ...
However, if you ...
My delivery address is incorrect: what should I do?
The first thing to do is to go to your carrier's parcel tracking page. In some cases, it is possible to reprogram the address or date.
It may be necessary to wait for an email/text message notification to change the delivery address.
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It may be necessary to wait for an email/text message notification to change the delivery address.
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How can I track my order?
To track your parcel, click on the tracking link in the dispatch email sent by IZIPIZI.
You can also track your parcel directly from your carrier's dedicated page, using the tracking number given in the shipping email:
COLISSIMO...
You can also track your parcel directly from your carrier's dedicated page, using the tracking number given in the shipping email:
COLISSIMO...
Where can I find my order number?
Your order number is sent to you in the confirmation email you receive directly after placing an order. You will then be reminded of it in the dispatch email sent when your order leaves our warehouse.
If you placed your order from...
If you placed your order from...
Why is my order not in my order history?
In principle, this can be explained by two situations.
You placed your order as a guest, without creating an account or connecting to a pre-existing account. In this case, the order cannot be added to your order history.
You typed...
You placed your order as a guest, without creating an account or connecting to a pre-existing account. In this case, the order cannot be added to your order history.
You typed...
How do I contact the carrier handling my parcel?
Go to your carrier's website.
If you wish to reschedule or refuse delivery, you can in some cases do so directly from the parcel tracking page.
COLISSIMO: https://www.laposte...
If you wish to reschedule or refuse delivery, you can in some cases do so directly from the parcel tracking page.
COLISSIMO: https://www.laposte...
What should I do if I'm out when the delivery is made?
The easiest way, where possible, is to reschedule the delivery from the carrier's parcel tracking page. Otherwise, try contacting your carrier to arrange a new date.
If you're rarely at home during the day, opt for the relay point...
If you're rarely at home during the day, opt for the relay point...
