Returns & Refunds

You have 14 days from the date you receive your order to return any item that doesn’t suit you to our French warehouse. To be eligible for a return, the product must be unused, unworn, and in its original condition. Original tags must be attached, and...

When you buy online, you have a 14-day cooling-off period from the date you receive your order.
This period may be extended in exceptional circumstances, for example during the Christmas period.
The refund will be made via the...

At IZIPIZI, we do everything we can to make your experience smooth and enjoyable, even when it comes to returns. To keep things easy, we provide some prepaid return label options, available in just a few clicks via ...

For technical reasons linked to the organization of the warehouse, it is not possible to exchange your items directly.
However, you may return your order within 14 days of receipt and place a new order. IZIPIZI will issue a refund for the...

You will be reimbursed within a few days of our warehouse receiving your order. It will take a few days – taking into account bank processing times – for the cost of the returned items to be credited back to your account.

There are three main situations:
There was an error in the preparation of the order (A ordered, B received). This is rare, but it can happen. In this case, don't rush to return the item: contact our Happy Customer Service (...