We are here for you.
You have 14 days from the date of delivery of your order to send it back to IZIPIZI.com. The product must be returned in its original packaging and in perfect condition.
If you have a customer account on the site, this is the procedure to follow:
Logtex pour Izipizi
Parc Logistique de l'Aube - Entrée Sud
1, rue des Lacs
10800 Moussey, France
NB: carriage costs for returns are paid by you.
If you ordered as a guest, here is the procedure to follow:
Logtex pour Izipizi
Parc Logistique de l'Aube - Entrée Sud
1, rue des Lacs
10800 Moussey, France
NB: carriage costs for returns are paid by you.
You have 14 days from the date of delivery of your order to send it back to IZIPIZI.com. The product must be returned in its original packaging and in perfect condition.
In the event of non-compliant or defective product(s), Internet users should contact customer service by email at contact@izipizi.com specifying the order number and the problem encountered.
Customer service will tell you how to proceed.
Within 30 days of receiving your package, after checking that the product has not been damaged, we will refund your order.
The refund will be made to the credit card account used to pay for the order. You will receive notification by email.
Products subjected to excessive handling (e. g. damaged, ruined, with missing parts or labels, products which have clearly been worn etc.) will not be refunded.