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EXCHANGES

RIGHT OF WITHDRAWAL

In application of Article L.121-20 and following of the Consumer Code, the web user enjoys a period of 14 days from the receipt date of the order to exercise their right to withdrawal.

If the web user uses this right of withdrawal, return of the product must be made in the original packaging, in a reasonable condition, in other words, without excessive handling (no significant deterioration of the packaging) by at the most fourteen days following communication of his or her decision to withdraw and accompanied by all accessories and information and an indication of the invoice relating to the products.

A product which has deteriorated due to excessive handling (in particular, damaged, damaged and incomplete return, absence of labelling, etc.) will not be accepted. Costs of return shall be borne by Purchaser.

In the event of an exercise of the right to withdraw, in accordance with the withdrawal application attached in Schedule 1, the web user may request the reimbursement of the order, not including the costs of dispatch and return incurred. In the event of exchange, the web user is invited to re-order directly on the site and return the original item in order for IZIPIZI to proceed to the refund, processing times being faster and new shipping fees at the web user charge in both cases.

Orders in France - how do I return an item?

You have 14 days from the date of delivery of your order to send it back to IZIPIZI.com. The product must be returned in its original packaging and in perfect condition.

If you have a customer account on the site, this is the procedure to follow:

  • 1) Go to the customers space “My account”.
  • 2) Click on “My orders”.
  • 3) Click on “See details” for your order.
  • 4) On the order page, in the top-right, click on “Return order.
  • 5) Next, select which product you would like to return and the quantity.
  • 6) To add another product, click “Add a product”.
  • 7) Click “Confirm”. You will receive an email confirming your return.
  • 8) Place the products and the delivery slip in a carefully sealed, protective package.
  • 9) Contact the shipping company of your choice and send the package to:


Logtex pour Izipizi
Parc Logistique de l'Aube - Entrée Sud
1, rue des Lacs
10800 Moussey, France

NB: carriage costs for returns are paid by you.

If you ordered as a guest, here is the procedure to follow:

  • 1) Go to the login page and the Order tracking space.
  • 2) Enter your email address and order number.
  • 3) On the order page, in the top-right, click on “Return order”.
  • 4) Next, select which product you would like to return and the quantity.
  • 5) To add another product, click “Add a product”.
  • 6) Click “Confirm”. You will receive an email confirming your return.
  • 7) Place the products and the delivery slip in a carefully sealed, protective package.
  • 8) Contact the shipping company of your choice and send the package to:


Logtex pour Izipizi
Parc Logistique de l'Aube - Entrée Sud
1, rue des Lacs
10800 Moussey, France

NB: carriage costs for returns are paid by you.