We are here for you.
Don't worry! If the defect found is indeed a production defect, or if there was an error when preparing your order, we will replace your pair. To do this, please contact our Customer Service team by providing:
All products sold by IZIPIZI benefit from the legal guarantee of conformity established in articles L. 217 - 4 et seq. of the French consumer code, and the guarantee against hidden defects established in articles 1641 et seq. of the French civil code.
Under no circumstances can IZIPIZI be held responsible for:
Scratches on the lenses of IZIPIZI products, as well as any defect resulting from handling by a third party, are expressly excluded from the guarantees referred to above.
This guarantee:
For purchases made on the www.izipizi.com website, the Customer will implement this guarantee by informing IZIPIZI of the lack of conformity or hidden defects via email by contacting our customer service team at the following address contact@izipizi.com by providing:
Online, in-store or at one of our retailers, wherever you made your purchase, all returns need to go through our Happy Customer Service. Need help exchanging a product? Visit your nearest store where one of our sales assistants will be happy to help - and always with a smile!