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Payment & Invoices
What payment methods are available to me?
From anywhere in the world, you can pay by credit card or via Paypal.
To find out about all the payment methods available in your country, see the "Payment method" insert on the checkout page.
To find out about all the payment methods available in your country, see the "Payment method" insert on the checkout page.
What should I do if I make a mistake or have difficulty making a payment?
Are you unable to make a payment at checkout?
Make sure that the payment method you wish to use is available in the destination country.
Check that the information entered during payment is correct.
If the problem persists despite...
Make sure that the payment method you wish to use is available in the destination country.
Check that the information entered during payment is correct.
If the problem persists despite...
I've been debited before receiving my order: is this normal?
Your account will be debited when your order is dispatched. You may therefore be debited before you receive your goods.
If this applies to you, check your order tracking to find out where it is.
If this applies to you, check your order tracking to find out where it is.
How can I ensure that my billing address is different from my delivery address?
If your order is being sent to France, add the billing address you wish to use at step "3. DELIVERY" during checkout by unchecking "My billing and shipping addresses are the same".
You can also register new addresses in your customer...
You can also register new addresses in your customer...
I would like my VAT number to appear on my invoice
To ensure your VAT number appears on your invoice, simply enter it in the dedicated field when you check out or add an address from your customer account.
How do I get my invoice?
You can download your invoice either from your customer space or via the shipping email sent to you when the order in question was sent.
If you placed your order in "Guest" mode, please refer to the shipping email. In the...
If you placed your order in "Guest" mode, please refer to the shipping email. In the...
I have questions about a payment or invoice with KLARNA
Klarna is a service which, depending on the country, makes it possible to:
- spread your payment over several installments;
- defer payment;
- pay only for the items you keep (those you return will not be...
- spread your payment over several installments;
- defer payment;
- pay only for the items you keep (those you return will not be...
I have questions about a payment or invoice with MULTIBANCO
Multibanco is a payment method available only in Portugal.
By choosing this option, you can pay for your order from an ATM using a payment reference sent by Multibanco.
If you haven't received your payment reference, ...
By choosing this option, you can pay for your order from an ATM using a payment reference sent by Multibanco.
If you haven't received your payment reference, ...
