Conditions générales de vente
Terms of sale
Sale-specific provisions: eligibility, payment, pricing, delivery, warranty, and applicable law.
United States
Eligibility to purchase
You shall register and create an account ("Account") to place orders. You must be at least eighteen (18) years old to have an Account. By creating an Account, you represent that you meet this minimum age requirement.
Payment
Your Account may be paired with one or more payment methods (a "Payment Method"), which may include without limitation your credit card number, your credit card verification or other security code, the expiration date of your credit card, or bank account, other payment account, and your address. All information about your Payment Method(s) must be accurate and complete before you place orders.
We use one or more third parties to process payments for orders and issue refunds for returns ("Payment Processor"). The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for error by the Payment Processor.
Orders — pricing and acceptance
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Services or Site (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Services or Site.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited.
Product description and conformity
We have made reasonable efforts to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
IZIPIZI guarantees the conformance of the product delivered with the essential characteristics as described on the site www.izipizi.com for usage in accordance with its purpose.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Services or Site will be corrected.
Delivery
The products ordered by the web user shall be delivered within a maximum period of time of 30 days from confirmation of the order and payment. If the product is unavailable, IZIPIZI undertakes to inform the web user without delay so that the web user may be reimbursed within 14 days at the earliest opportunity from the payment of the sums spent. (See full Shipping policy.)
Right of withdrawal / returns
In application of Article L.121-20 and following of the Consumer Code, the web user enjoys a period of 14 days from the receipt date of the order to exercise their right to withdrawal.
Costs of return shall be borne by the Purchaser. In the event of an exercise of the right to withdraw, the web user may request the reimbursement of the order, not including the costs of dispatch and return incurred. (See full Return policy.)
Warranty
The site footer advertises a 2-year warranty on IZIPIZI products. Per IZIPIZI's published guarantee conditions:
If, within two years of purchase, an IZIPIZI product suffers damage that is not the result of improper use, IZIPIZI will replace it or refund the purchase price. If the pair has been handled by a third party, it loses its guarantee.
"Presbyte Forever" promotional offer (in stores)
As part of the "Presbyte Forever" offer, valid in stores, a €5 discount is applied when purchasing two different-use Reading models simultaneously, from the following combinations: Reading + Reading Sun, Reading + Reading Screen, or Reading Sun + Reading Screen. The Customer also receives a complimentary pouch.
Ineligible combinations: two identical products (e.g., Reading + Reading).
Exchanges: if one of the products in the pack is exchanged, the total value of the new pack will be recalculated based on the prices of the exchanged products. If the value of the new pack is higher than the original, the Customer must pay the difference. If lower, the difference will be refunded via the same payment method. If a product from the pack is exchanged for a product not eligible for the offer, the Customer must return the complimentary pouch.
Returns and refunds: if only one of the two products is refunded, it will be reimbursed based on its initial price, less €5. In the event of a refund, the complimentary pouch must be returned.
Limitation of liability
EXCEPT WHERE NOT PERMITTED BY LAW, the Site and Services are provided "as is" and "as available". To the maximum extent permitted by law, IZIPIZI and its Related Parties shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the Site or Services. If a court finds the disclaimers unenforceable, you agree that liability shall be capped at $50, except for damages caused intentionally and knowingly in violation of these Terms or which cannot lawfully be disclaimed under applicable law.
Customs duties / international taxes
IZIPIZI is not responsible for destination country tax and/or duty charges that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. IZIPIZI will not be responsible for any duties, taxes, or customs fees under any circumstances.
Governing law
These Terms of Service and any separate agreements whereby IZIPIZI provides you Services shall be governed by and construed in accordance with the laws of the State of New York and other applicable laws of the United States.
Contact for sales-related questions
Questions about the Terms of Service / Terms of Sale should be sent to: contact-us@izipizi.com.
All other markets
Preamble
These general terms and conditions of sale apply:
BETWEEN IZIPIZI, a simplified joint-stock company (SAS) with a share capital of 50,000 euros, having its registered office at 19 rue de Calais — 75009 Paris, registered with the Paris Trade and Companies Register under number 524 478 138, hereinafter referred to as "IZIPIZI",
AND any natural person acting in a private capacity who, via the website www.izipizi.com, owned by IZIPIZI, purchases one or more products, hereinafter referred to as the "Customer".
IZIPIZI and the Customer are hereinafter collectively referred to as the "Parties" and individually as a "Party".
Any order placed on the website www.izipizi.com implies the prior consultation and acceptance of these general terms and conditions of sale. The Customer is invited to save and print these general terms and conditions of sale, which are binding between the Parties. The Customer declares to be of legal age and to have the full legal capacity to commit under these general terms and conditions of sale and thus enter into contracts under French law.
Orders delivered outside Metropolitan France: IZIPIZI uses the services of Global-e as the Merchant of Record. The sales and delivery contract is concluded directly between the Customer and Global-e. Consequently, Global-e's General Terms and Conditions of Sale apply to the transaction, payment, and shipping; they will be presented to the Customer for acceptance when validating their order. The IZIPIZI General Terms and Conditions of Sale remain applicable regarding the characteristics of the Products, any commercial or legal warranties for which IZIPIZI may be liable as the manufacturer, and the conditions of use of the Site or the Products.
IZIPIZI contact
IZIPIZI — 19 rue de Calais — 75009 Paris — FRANCE
+33 (0)1 58 16 27 92
contact@izipizi.com
Unique Identification Number (IDU) for the Extended Producer Responsibility regarding Packaging and Paper ("EMPAP"): FR217252_01KUHV.
Article 1 — Purpose
These general terms and conditions of sale aim to define the rights and obligations of each Party within the framework of the online sale of products offered on the e-commerce section of the www.izipizi.com website, from the placement of the order, through after-sales services and warranties, to payment and delivery.
Article 2 — Enforceability of the GTCS
The version of the general terms and conditions of sale enforceable against the Customer is the one displayed on the Site at the time the order is validated by the Customer. The different versions of the general terms and conditions of sale are archived by IZIPIZI in accordance with applicable legal provisions. The general terms and conditions of sale may be modified at any time.
Article 3 — Site unavailability
The www.izipizi.com website or access to one or more services on the Site, such as the online store, may be temporarily or permanently closed without notice or compensation, and no Customer shall be entitled to claim any compensation as a result.
Article 4 — Products
4.1 Availability
The products offered for sale by IZIPIZI are those listed on the www.izipizi.com website on the day the Customer consults the Site. Products are offered subject to stock availability. Although stock levels are displayed in real-time on the website, a product may be missing (due to an inventory error or other reasons).
In such circumstances, IZIPIZI undertakes to inform the Customer by any convenient means as soon as possible after the order has been placed. In this event, IZIPIZI may, in agreement with the Customer, schedule a new delivery date based on restocking. In the absence of an agreement or if it is impossible to supply the ordered product, IZIPIZI will refund the sums paid by the Customer within a maximum period of 14 days, without the Customer being entitled to claim any compensation.
4.2 Information / Warranties
The utmost care is taken when publishing information online, particularly regarding the essential characteristics of the products for sale, payment methods, and delivery terms. However, minor variations in the representation of the product, such as product photographs, which do not affect its essential characteristics, may occur. These variations shall under no circumstances incur the contractual liability of IZIPIZI.
An online diopter test is provided during the step prior to placing an order. This test is not intended to replace a visit to an eye care specialist and shall not incur IZIPIZI's liability in the event of inappropriate use by the Customer.
The information published on the www.izipizi.com website does not in any way exempt the Customer from taking note of any other information attached to the product or displayed on the product or its packaging. A damaged or altered product (significant scratches, etc.) must not be used.
4.3 Use of products
The Customer undertakes to use the products in accordance with their intended purpose and to strictly follow the products' instructions for proper use. IZIPIZI shall not be held liable for the misuse of the products, particularly their use for any purpose other than the one intended.
Article 5 — Prices
The prices for the products are indicated in the dedicated online shopping section. Prices are displayed according to the country of delivery. The prices indicated take into account any discounts applicable on the day of the order, and correspond to:
- Prices inclusive of all taxes (VAT included, French rate) for deliveries in Metropolitan France, Corsica, Monaco, and any other European Union country where the e-commerce threshold has not been exceeded;
- Prices inclusive of all taxes (VAT included, local rate) for deliveries in any European Union country where the e-commerce threshold has been exceeded;
- Prices exclusive of taxes (VAT excluded) for deliveries to Switzerland and any country located outside the European Union.
The Customer is informed that customs duties, local taxes, import duties, or State taxes may be required by local authorities upon receipt of the parcel. These sums are not within the purview of IZIPIZI and remain the exclusive responsibility of the Customer.
The prices indicated on the Site are guaranteed on the day of the order, subject to stock availability, except in the event of significant changes in charges (particularly VAT) or a manifest typographical error or omission. Unless otherwise stated, these prices do not include shipping costs, which will be indicated in addition to the price during the ordering process and before the Customer confirms their order.
Article 6 — Promotional offers
IZIPIZI may occasionally offer promotional deals or "bundles" contingent upon the bulk purchase of several Products. In the event of the return of a single Product that is part of a bundled offer, the benefit of the offer is voided. The refund will equal the price of the returned Product, less the total discount initially granted on the bundle. The specific conditions (duration, eligibility) of each offer are detailed directly on the Site at the time of sale.
Article 7 — Order
7.1 Placing an order
Placing an order involves the following steps:
- Step 1: The Customer fills their cart;
- Step 2: The information provided by the Customer must be complete, accurate, and up-to-date;
- Step 3: Consultation of the general terms and conditions of sale;
- Step 4: Acceptance of all the general terms and conditions of sale by validating the order;
- Step 5: Validation of the order by clicking the "Confirm my order" button.
The Customer receives an acknowledgment of receipt of their order by electronic means. Any order placed by the Customer through the aforementioned steps constitutes an irrevocable acceptance by the Customer of the general terms and conditions of sale.
7.2 Order confirmation
In accordance with applicable regulations, contractual information will be confirmed in due time and no later than at the time of delivery, by email to the address provided by the Customer. This confirmation email will include, but is not limited to, the following information: a description of the products; the order identification number; the total amount of the order (price and shipping costs).
The order only becomes final after: the full payment of the order price by the Customer; and the verification of the product's availability by IZIPIZI.
Article 8 — Payment
8.1 Payment methods
Payment is made online using one of the secure payment methods offered on the Site at the time of order validation (including, but not limited to, credit card, PayPal, Klarna, or Apple Pay). The Customer acknowledges that the use of certain payment methods (such as Klarna, PayPal, or Apple Pay) may entail the acceptance of specific contractual terms from these providers.
The order is only final once it has been confirmed by the payment of the price by the buyer. For credit card payments, IZIPIZI uses the secure payment service of its partner banks' servers. All information transmitted from www.izipizi.com to the payment system is systematically encrypted to ensure confidentiality. All credit card payments made on the Site are debited immediately.
8.2 Default in payment
In the event of a payment default, IZIPIZI reserves the right to suspend or cancel the relevant order.
Article 9 — Delivery conditions and timeframes
See the full Shipping policy for the complete text of this article.
Article 10 — Warranties
All products sold by IZIPIZI benefit, in accordance with Article L. 211-2 2° of the French Consumer Code, from the legal guarantee of conformity provided for in Articles L. 217-3 et seq. of the same code, and the guarantee against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code.
10.1 Guarantee of conformity
The consumer has a period of two (2) years from the delivery of the goods to enforce the legal guarantee of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance. The legal guarantee of conformity gives the consumer the right to the repair or replacement of the goods within a period of thirty (30) days following their request, at no cost and without major inconvenience.
10.2 Guarantee against hidden defects
The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a duration of two (2) years from the discovery of the defect. This warranty gives the right to a price reduction if the goods are kept or to a full refund upon the return of the goods.
10.3 Processing the customer's request
To exercise these warranties, the Customer should contact contact@izipizi.com. See Annex 2 for the full statutory warranties text.
Article 11 — Right of withdrawal
See the full Return and refund policy for the complete text of this article.
Article 12 — Personal data protection
IZIPIZI's privacy policy is accessible on its website. See the dedicated Privacy policy page.
Article 13 — Intellectual property
Elements belonging to IZIPIZI — such as the website, trademarks, games, designs, models, images, audio and video clips, texts, photographs, the logo, and the graphic charter (this list not being exhaustive) — are the exclusive property of IZIPIZI. These general terms and conditions of sale do not involve any assignment whatsoever of intellectual property rights to the benefit of the Customer.
IZIPIZI grants the Customer a non-exclusive, personal, non-transferable right of access to the Site for use in accordance with the conditions defined herein. Any other use constitutes infringement and is punishable under Intellectual Property law. Hypertext links pointing to www.izipizi.com must systematically be subject to a prior authorization request and must be removed upon simple request by IZIPIZI.
Article 14 — Usage limitations
The Site is exclusively intended for the retail sale of Products to end users purchasing them for strictly personal use, having no direct or indirect connection with a commercial resale activity. The Customer is forbidden from purchasing Products on the Site with a view to their subsequent resale, in any form whatsoever, particularly on third-party online sales platforms or within unauthorized distribution networks.
IZIPIZI reserves the right to limit the quantities of a single Product ordered by a single Customer (same name, same delivery address, or same IP address) or to refuse any order displaying abnormal characteristics, particularly regarding the volume or frequency of purchases, suggesting a professional resale intent. IZIPIZI reserves the right to automatically cancel any order that it deems, upon analysis, to be fraudulent or intended to supply a parallel resale network.
Article 15 — Liability
IZIPIZI cannot be held liable for damages resulting from the inappropriate use of the products or a case of force majeure. Subject to applicable mandatory legal provisions, IZIPIZI's liability is strictly limited to direct damages suffered by the Customer as a result of the order. IZIPIZI shall not be held liable for indirect damages (such as loss of opportunity or damage to reputation) or damages resulting from the misuse of the products or the Site.
Article 16 — Force majeure
IZIPIZI's liability cannot be invoked if the execution of the contract is delayed or prevented due to a case of force majeure, as defined in Article 1218 of the Civil Code (e.g., natural disasters, fires, total strikes by carriers, etc.). The performance of obligations will be suspended upon the occurrence of the force majeure event. If the suspension continues beyond fifteen (15) days, the Customer will have the option to terminate the current order. IZIPIZI will then proceed with the full refund of the order within fourteen (14) days following this termination.
Article 17 — Entire agreement
In the event that one of the clauses of this contract should be null and void due to a change in legislation, regulations, or a court decision, this shall in no way affect the validity of and compliance with the rest of these general terms and conditions of sale.
Article 18 — Term
These conditions apply for the entire duration that the services offered by IZIPIZI are available online.
Article 19 — Evidence
The computerized registers, stored on IZIPIZI's servers or those of its hosts, shall be considered, unless proven otherwise, as evidence of communications, orders, and payments between the parties.
Article 20 — Applicable law
These conditions are governed by French law, subject to the protection afforded by the mandatory provisions of the law of the country of residence that consumers located within the European Union may enjoy. Under no circumstances does IZIPIZI guarantee compliance with local legislation that would be applicable if a Customer accesses the Site from a country other than France. The sales contract is concluded, where applicable, between Global-e and the consumer ordering a product for delivery outside Metropolitan France. In such a case, the contract is subject to Global-e's terms and conditions.
Article 21 — Disputes
For any sales contract concluded between a Customer and Global-e, the provisions of Global-e's general terms and conditions of sale shall apply. In the event of a dispute between IZIPIZI and the Customer, said dispute shall, failing an amicable agreement, fall under the exclusive jurisdiction of the competent French court, without prejudice to the mandatory public policy provisions that a consumer located within the European Union might benefit from.
In accordance with Articles L. 612-1 et seq. of the French Consumer Code, the Customer may contact a consumer ombudsman. If you have been unable to resolve your dispute after having sent us a written complaint, dated, recalling the circumstances giving rise to the dispute and stating your demands, you may refer the matter to the consumer ombudsman, provided you have received a negative written response from us or no response two months after sending your complaint.
The selected mediation entity is:
MÉDIATION CONSOMMATION DÉVELOPPEMENT / MED CONSO DEV
Centre d'Affaires Stéphanois SAS
Immeuble L'Horizon — Esplanade de France
3, rue J. Constant Milleret — 42000 Saint-Étienne, France
Website: medconsodev.eu