Orders in France - how do I return an item?

You have 14 days from the date of delivery of your order to send it back to IZIPIZI.com. The product must be returned in its original packaging and in perfect condition.

If you have a customer account on the site, this is the procedure to follow:

• 1) Go to the customers space “My account”.
• 2) Click on “My orders”.
• 3) Click on “See details” for your order.
• 4) On the order page, in the top-right, click on “Return order”.
• 5) Next, select which product you would like to return and the quantity.
• 6) To add another product, click “Add a product”.
• 7) Click “Confirm”. You will receive an email confirming your return.
• 8) Place the products and the delivery slip in a carefully sealed, protective package.
• 9) Contact the shipping company of your choice and send the package to:

Logtex pour Izipizi
Parc Logistique de l'Aube - Entrée Sud
1, rue des Lacs
10800 Moussey, France

NB: carriage costs for returns are paid by you.

If you ordered as a guest, here is the procedure to follow:

• 1) Go to the login page and the Order tracking space.
• 2) Enter your email address and order number.
• 3) On the order page, in the top-right, click on “Return order”.
• 4) Next, select which product you would like to return and the quantity.
• 5) To add another product, click “Add a product”.
• 6) Click “Confirm”. You will receive an email confirming your return.
• 7) Place the products and the delivery slip in a carefully sealed, protective package.
• 8) Contact the shipping company of your choice and send the package to:

Logtex pour Izipizi
Parc Logistique de l'Aube - Entrée Sud
1, rue des Lacs
10800 Moussey, France

NB: carriage costs for returns are paid by you.