Check warranty coverage and find support for product issues.
What are IZIPIZI’s warranty conditions?
All items sold by IZIPIZI come with a two-year warranty from the date of purchase.
If your IZIPIZI product is damaged within this period for reasons not related to improper use, we may replace it or offer another suitable solution.
Please note that the warranty does not cover damage caused by misuse, normal wear and tear, accidental damage, scratches, loss, theft, or repairs, adjustments, or modifications carried out by a third party.
To make a warranty request, please contact us at contact@izipizi.com with your proof of purchase, a brief description of the issue, and photos of the product.
What should I do if I bought my pair from a retailer?
If your pair was purchased from a retailer, the retailer is your first point of contact for any after-sales request.
The legal warranty is generally handled by the retailer from whom you purchased the product. If your product is still under warranty and meets the coverage conditions, they will advise you on the available solution.
If the retailer is unable or refuses to handle your request, please contact our Customer Support team at contact@izipizi.com. We will do our best to help find a solution.
Can I buy replacement parts?
Unfortunately, we do not sell replacement parts at this time.
If your product has an issue, please contact us at contact@izipizi.com with a photo of the product and a brief description of the problem. Our Customer Support team will do its best to help.