Get help with order tracking, shipping times, and delivery issues.
How long does delivery take?
Delivery times vary depending on the destination country and the delivery method selected.
To check the estimated delivery time for your order, we recommend simulating an order on our website. The available delivery options and estimated delivery times will be displayed at checkout before payment.
How much does delivery cost?
Delivery costs vary depending on the destination country and the delivery method selected.The available delivery options and delivery costs will be displayed at checkout before payment.
When will my order be dispatched?
Orders are usually dispatched within one business day after confirmation.
You will receive a shipping confirmation email with your tracking link as soon as your order leaves our warehouse.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
Where are orders shipped from?
Orders are shipped from our warehouse in France for all destinations worldwide, except for orders delivered in the United States.
Orders delivered in the United States are shipped from our warehouse in South Carolina.
Where can I find my order number?
Your order number is included in the confirmation email sent immediately after your order is placed. It is also included in the shipping confirmation email sent when your order leaves our warehouse.
If you placed your order through your account, you can also find your order number in your customer account under Orders.
Can I cancel my order?
We do our best to prepare and ship orders as quickly as possible. For this reason, we are usually unable to cancel an order once it has been confirmed.
Please note that even if your order does not yet appear as shipped, it may already be in preparation at our warehouse. Once the order has entered the preparation stage, we can no longer cancel it.
However, please contact us at contact@izipizi.com as soon as possible and our Customer Support team will do its best to help.
Can I change my delivery address after placing an order?
If your delivery address is incorrect, please contact our Customer Support team at contact@izipizi.com as quickly as possible.
For orders delivered in France, we may be able to update the delivery address if your order has not yet entered the preparation stage.
For orders delivered outside France, we are unfortunately unable to change the delivery address after the order has been confirmed. However, if your order has not yet entered the preparation stage, we may be able to cancel it.
Please note that even if your order does not yet appear as shipped, it may already be in preparation at our warehouse. Once the order has entered the preparation stage, we can no longer change or cancel it.
How can I track my order?
You can track your parcel by clicking the tracking link in the shipping confirmation email sent by IZIPIZI.
If you did not receive it after a few days, please contact our Customer Support team at contact@izipizi.com.
My tracking link is not working: what should I do?
If your tracking link is not working, please wait a few hours and try again, as tracking information can take some time to update after your order has been dispatched.
If the link still does not work, please contact us at contact@izipizi.com.
My parcel hasn’t moved for several days: what should I do?
Tracking updates may sometimes be delayed, especially during busy periods or while the parcel is in transit between carrier facilities.
If your parcel has not moved for several days, please contact us at contact@izipizi.com so we can look into it.
My parcel is late: what should I do?
If your tracking information is still being updated, your parcel is likely still on its way and should be delivered soon.
If the tracking has not been updated for several days, please contact us at contact@izipizi.com so we can look into it.
How can I contact the carrier handling my parcel?
You can find the carrier handling your parcel through the tracking link in your shipping confirmation email.
If you wish to reschedule or refuse delivery, you may in some cases be able to do so directly from the parcel tracking page.
If you are unable to manage your delivery through the tracking page, please contact us at contact@izipizi.com.
My order says delivered, but I haven’t received it: what should I do?
First, please check around your delivery address, with your neighbors, building reception, or any safe place where the carrier may have left the parcel.
If you still cannot find your parcel, please contact us at contact@izipizi.com so we can help investigate with the carrier.
My parcel was returned to sender: what happens next?
If your parcel has been returned to sender, we are unfortunately unable to resend the order.
Once the parcel has been received back by our warehouse, your order will be refunded. If you have not received your refund after the parcel has been returned, please contact us at contact@izipizi.com.
My parcel is damaged: what should I do?
If your parcel arrives damaged, please contact us at contact@izipizi.com as soon as possible.
To help us handle your request quickly, please include your order number and photos of the damaged parcel and/or items.
An item is missing from my order: what should I do?
If an item is missing from your order, please contact us at contact@izipizi.com.
To help us check your order quickly, please include your order number and details of the missing item.