Get help with order tracking, shipping times, and delivery issues.
What should I do if I’m not home when my order is delivered?
Where possible, the easiest option is to reschedule the delivery directly from your carrier’s parcel tracking page. Otherwise, you can try contacting the carrier to arrange a new delivery date.
If you are rarely at home during the day, choosing delivery to a relay point may be a more convenient option.
How can I contact the carrier handling my parcel?
Please visit your carrier’s website.
If you wish to reschedule or refuse delivery, you may in some cases be able to do so directly from the parcel tracking page.
For Colissimo, Chronopost, DHL, or UPS, you can use the tracking information provided in your shipping email to access the relevant carrier page.
For any other request, please contact the carrier’s customer service team directly. Their contact details are available on their website.
Where can I find my order number?
Your order number is included in the confirmation email sent immediately after your order is placed. It is also included in the dispatch email sent when your order leaves our warehouse.
If you placed your order through your account, you can also find your order number in your customer area under My Orders.
How can I track my order?
You can track your parcel by clicking the tracking link in the dispatch email sent by IZIPIZI.
You can also track it directly on your carrier’s dedicated tracking page using the tracking number provided in the shipping email. This applies to Colissimo, Chronopost, DHL, and UPS.
If you have not received the shipping email, you can also track your order from your customer account under My Orders.
If you placed your order as a guest, you will need to enter your order number and email address in the dedicated section on the login page, accessible via the My Account icon.
My delivery address is incorrect: what should I do?
The first step is to check your carrier’s tracking page. In some cases, it may be possible to reschedule the delivery address or delivery date.
You may need to wait until you receive an email or text message notification before making any changes.
If you cannot find a solution, please contact our Happy Customer Service team, who will do everything they can to help you.
